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FAQ
At GTS Auto Parts, we’re committed to making your experience seamless. Below are answers to common questions about orders, shipping, and services.
SHOPPING INFORMATION
Do you offer whole Malaysia delivery?
Yes! We ship to all of Peninsular Malaysia via express courier (1-3 business days).
Note: Currently, we do not deliver to Sabah, Sarawak, or Labuan due to logistical constraints. East Malaysian customers may arrange third-party forwarding services.
For urgent orders, contact our team at 013-221 8181 – we’ll help find the best solution!”
Do you offer international shipping?
Yes! We ship worldwide from Malaysia. Costs and delivery times vary by:
Destination country (customs/duties may apply)
Package weight/size
Shipping method (express vs standard)
You’ll see the exact fee at checkout after entering your address. Most international orders arrive within 7-15 business days (excluding customs clearance).
Do you offer discounts for bulk or wholesale orders?
Absolutely! We provide special pricing for workshops, fleet owners, and bulk purchases.
Contact our wholesale team at Gtsautoparts33@gmail.com or call +013-221 8181 for customized quotes.
Are your parts compatible with both older and newer car models?
Yes! We specialize in parts for classic/vintage cars (1980s-2000s) and latest models. Just provide your car’s make, model, and year for accurate recommendations.
Do you sell recond or used parts?
No, We primarily stock brand-new genuine parts only.
Can I pre-order parts before visiting your shop?
Yes! Reserve items via:
Phone/WhatsApp: Confirm availability and hold stock for 24 hours
Website: Select “Store Pickup” at checkout
Email: Send your list to sales@gtsautoparts.com.my
Do you offer installation services?
Yes! Our in-house workshop can install purchased parts immediately (appointments recommended).
Can I return or exchange parts?
Unused parts in original packaging can be returned within 7 days (conditions apply). Defective items are covered under warranty.
